After the system is delivered, users can report repairs at any time through the dedicated service hotline, APP or WeChat official account. The customer service team responds online 24 hours a day and provides preliminary troubleshooting guidance within 1 hour. If on-site repairs are required, technicians will be arranged to arrive within 24 hours in urban areas and within 48 hours in suburban areas. Original genuine parts will be used during the repair process, and a 90-day warranty period is provided after the repair is completed to ensure that the system quickly resumes stable operation and reduces power generation losses.
